• Nov 15, 2025 Durrotun Nafisah Makalah Manajemen Mutu Terpadu Pendidikan hieved through a cycle of planning doing checking and acting PDCA This iterative process ensures constant evaluation and refinement of practices to achieve optimal learning outcomes 3 Customer Focus TQM emphasizes a studentcentered approach recognizing students as the primary customers of the e By Waino Gleason-Senger